Privacy Policy

This Privacy Policy explains how Syraegis collects, uses, stores, and protects information when users access our websites, applications, and digital services.

Effective Date: 22 May 2026

Company Name: Syraegis

Website: www.syraegis.com

Location: Malaysia

Syraegis is committed to protecting the privacy and security of users who access our websites, applications, and digital services. This Privacy Policy explains how we collect, use, store, and protect information when users interact with our platforms.

1. Information We May Collect

Depending on the services provided, we may collect the following types of information:

Personal information such as name, email address, phone number, and user account details

User profile information required for app access and service management

Healthcare-related information where applicable, such as care records, health updates, reports, appointments, medication records, and care request details

Technical information such as device type, operating system, app usage activity, and system logs

Communication information submitted through contact forms, support requests, or service enquiries

2. How We Use Information

Information collected may be used to:

Provide access to our applications and digital services

Manage user accounts and role-based access

Support care coordination, reporting, and service management

Improve app functionality, security, and user experience

Respond to enquiries, support requests, or business communications

Maintain service records and operational documentation

Comply with applicable legal, regulatory, or operational requirements

3. Healthcare and Sensitive Information

Some Syraegis-supported applications may involve healthcare or care-related information. Such information is handled with additional care and is used only for the intended service purpose, such as care coordination, health record management, reporting, and communication between authorized users.

Access to healthcare-related information is limited to authorized users based on their role and responsibility.

4. Data Sharing

Syraegis does not sell user information.

We may share information only when necessary with:

Authorized users within the relevant application or service

Service providers who support hosting, database, storage, authentication, analytics, or technical operations

Business partners or client organizations where the application is developed or operated on their behalf

Legal or regulatory authorities where required by law

5. Data Storage and Security

We take reasonable technical and organizational measures to protect user information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

Account authentication

Role-based access control

Secure database and storage systems

Access limitation based on user responsibility

System monitoring and maintenance

While we aim to protect user information, no digital system can guarantee complete security.

6. Third-Party Services

Our applications and digital services may use third-party platforms or service providers for hosting, database management, authentication, analytics, cloud storage, or app distribution.

These third-party services may process information according to their own privacy policies and security practices.

7. User Rights

Depending on applicable laws and service arrangements, users may request to:

Access their personal information

Correct inaccurate information

Request deletion of information where appropriate

Withdraw consent where applicable

Contact us regarding privacy-related concerns

Requests may be subject to verification and operational or legal requirements.

8. Data Retention

We retain information only for as long as necessary to provide services, support business operations, comply with legal requirements, resolve disputes, or maintain proper records.

When information is no longer required, we may delete, anonymize, or securely archive it.

9. Children’s Privacy

Our services are not intended for use by children without appropriate consent or supervision. We do not knowingly collect personal information from children without proper authorization.

10. Changes to This Privacy Policy

Syraegis may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For privacy-related questions or requests, please contact:

Syraegis

Email: your Syraegis email

Website: www.syraegis.com

Location: Malaysia