Privacy Policy

BRCC CareHub Privacy Policy

Effective Date: 12 July 2026

1. Introduction

BRCC CareHub ("the App") is a mobile application developed and maintained by Syraegis Enterprise for Bidadari Retreat Care Centre (BRCC).

This Privacy Policy explains how BRCC CareHub collects, uses, stores, protects, and shares your personal information when you use the application.

This Privacy Policy applies exclusively to the BRCC CareHub mobile application distributed through Google Play.

This directly addresses Google's feedback about identifying the app and developer.

2. Developer Information

Application Name: BRCC CareHub

Developer: Syraegis Enterprise

Organization: Bidadari Retreat Care Centre (BRCC)

Website:

https://www.syraegis.com 

Contact Email:

support@syraegis.com

3. Information We Collect

Depending on your role (Family Member, Care Team, or Administrator), BRCC CareHub may collect:

Account Information

• Name

• Email address

• Phone number

• User role

• Login credentials

Resident Information

• Resident profile

• Date of birth

• Gender

• Medical history

• Allergies

• Medication records

• Care preferences

Health Information

• Vital signs

• Care reports

• Nursing observations

• Home care records

• Appointment information

Device Information

• Device model

• Operating system

• App version

• Crash reports

• Diagnostic information

4. How We Use Your Information

We use your information to:

• Provide BRCC CareHub services

• Authenticate users

• Manage resident care

• Maintain medical records

• Coordinate nursing and caregiving services

• Improve app performance

• Respond to enquiries

• Protect user accounts

• Comply with applicable legal obligations

5. Information Sharing 

We do not sell your personal information.

Information may only be shared with:

• Bidadari Retreat Care Centre staff

• Authorized healthcare professionals

• Service providers supporting the application

• Government authorities where legally required

6. Data Storage and Security

We do not sell your personal information.

• We implement reasonable administrative, technical, and physical safeguards to protect your information.

• Data may be securely stored using cloud-based services and encrypted communication where appropriate.

• Although we strive to protect your information, no electronic storage method is completely secure.

7. User Rights

Users may request to:

• Access personal information

• Correct inaccurate information

• Update account details

• Delete their account (subject to applicable legal and healthcare record retention requirements)

• Instructions for account deletion are available on our Account Deletion page.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide our services

• Maintain healthcare records

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce agreements

• Certain healthcare records may be retained where required by applicable laws.

9. Children's Privacy

• BRCC CareHub is not intended for children under 13 years of age.

• The application is intended for authorized caregivers, family members, healthcare professionals, and administrators.

10. Third-Party Services

BRCC CareHub use trusted third-party services including:

• Firebase Authentication

• Firebase Firestore

• Firebase Cloud Messaging

• Firebase Analytics

• Firebase Crashlytics

• Google Play Services

These services may process limited information necessary to provide application functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any significant changes will be posted on this page together with the updated Effective Date.

12. Contact Us

If you have any questions regarding BRCC CareHub, this Privacy Policy, or your personal information, please contact:

Developer: Syraegis Enterprise

Website: 

https://www.syraegis.com

Support Email:

support@syraegis.com

13. Google Play Compliance

This Privacy Policy applies specifically to the BRCC CareHub mobile application distributed through Google Play.

BRCC CareHub is developed by Syraegis Enterprise for Bidadari Retreat Care Centre (BRCC).

This Privacy Policy applies to the BRCC CareHub mobile application developed by Syraegis Enterprise for Bidadari Retreat Care Centre (BRCC).